SmartTrans analysts typically boast more than 10 years of experience within the industry. We specialise in assisting organisations with their progression to a more modern approach to managing field staff and associated processes.
SmartTrans analysts typically boast more than 10 years of experience within the industry. We specialise in assisting organisations with their progression to a more modern approach to managing field staff and associated processes (customer service, data speed and accuracy, safety, efficiency etc.).
An analysis of current processes and/or historical data will allow us to identify areas with the highest opportunity for improvement and in most cases we will be able to provide a realistic estimate of what improvements you can expect to be able to achieve even prior to conducting modelling.
We have engaged with customers in a wide range of activities spanning several industries. More detail on our most popular service is listed below. To engage us for these or any other related services please contact us to discuss your requirements.
Considering changing Customer Service levels? What impact would this have on the number of staff you need, equipment and/or vehicle numbers. What is the bottom line additional cost to the business or cost reduction associated with the change in service level? What about the implications of moving a resource centre like a depot or equipment centre.
These are just a couple of simple examples of the many business strategies that never get off the ground because of how difficult it is has historically been to quantify the cost and implications of these changes. Even worse perhaps are the risks associated with initiatives that proceed without solid modelling given the risk of potentially dire consequences.
SmartTrans "What-If" modelling provides a modelling service that benchmarks your historic data using parameters matching the existing environment. A second model that incorporates the envisaged changes provides an accurate assessment that clearly shows the relative effect on the various business metrics.
Leveraging the output of this model, businesses are better placed to assess the implications of the change, allowing them to move forward with beneficial new strategies and to avoid pursuing disastrous initiatives.
The system initially helped us with strategic planning for the future. Post implementation, the system also ensured that the strategic business targets and customer service levels were achieved and sustained in the field.
We were also pleased that we were able to realise the promised cost savings.
Michael McGuire, Amcor
Certificate # AU1461