From improved revenue due to consistent and improved customer service, through to the efficiencies in office man hours saved through automated work-flows and self service functions.
It really helps that the system pays for itself several times over in so many different ways. From improved revenue due to consistent and improved customer service, through to the efficiencies in office man hours saved through automated work-flows and self service functions.
Savings in the field possibly exceed either of the benefits above and extend the ROI with dramatic reductions in the amount of equipment and human resources that are required to service the same customer base.
While all the above benefits were part of the outcomes that the system was designed to achieve, there is one other benefit that is even more Finance specific that was not intentional, but more of an incidental benefit that our customers have increasingly highlighted.
We were asked to integrate our Proof of Service report with one of our customers invoicing systems in an attempt to reduce their debtor days which were impacted by disputed services. The net effect of this exercise succeeded in reducing debtor days by more than half. Subsequent implementations have been similarly successful and in some instances even improved on the success achieved by our first benchmark customer.
The system initially helped us with strategic planning for the future. Post implementation, the system also ensured that the strategic business targets and customer service levels were achieved and sustained in the field.
We were also pleased that we were able to realise the promised cost savings.
Michael McGuire, Amcor
Certificate # AU1461