Our customers are able to realise a rapid return on investment simply from the almost instantaneous reduction in unnecessary communication that is rampant within the industry.
Improved visibility and notifications are one aspect of the system benefits that has a direct positive influence on the ability of Customer service to excel. This aspect of the system is described in more detail here.
Our customers are able to realise a rapid return on investment simply from the almost instantaneous reduction in unnecessary communication that is rampant within the industry. Customer service departments can spend an enormous amount of time as an intermediary between field workers and customers, trying to establish what is going on and on trying to set realistic expectations.
The system enables customer service departments to better manage service levels allowing them to make decisions over not only groups of customers, but even on an individual customer basis. Once this change is made the system will incorporate these new parameters into the plans of future shifts consistently and reliably.
The balance between customer service and cost is also dramatically affected by the availability of our system. Using the scheduling system over various scenarios using historic data provides clear and accurate financial impact analysis for the corresponding service levels that are modelled.
The system initially helped us with strategic planning for the future. Post implementation, the system also ensured that the strategic business targets and customer service levels were achieved and sustained in the field.
We were also pleased that we were able to realise the promised cost savings.
Michael McGuire, Amcor
Certificate # AU1461